Rdr1 Privacy Policy

At rdr1, we take the protection of your personal information seriously. This page explains in detail how we collect, use, store, and safeguard your data as a user of our Sports Betting and entertainment platform in Malaysia.

FAQ Register Account

Information Collected by rdr1

When you register and use the rdr1 platform, we collect several categories of personal information to ensure our services operate securely and effectively:

Account information — full name, email address, phone number, date of birth, and identity documents required for verification.
Device and browser information — device type, operating system, IP address, browser type, and session data collected automatically when you access our platform.
Local payment information (MYR) — payment method details such as bank account numbers or e-wallet information (e.g. Touch 'n Go, GrabPay) used for deposits and withdrawals in MYR.
Cookies — small files stored on your device to enhance your browsing experience and enable personalised features on our platform.
Usage data — records of betting activity, login times, game preferences, and platform interactions, collected for analytics and service improvement purposes.

How We Use Your Information

Rdr1 uses collected information solely for legitimate and necessary purposes, including:

Processing account registrations and verifying user identities in accordance with legal requirements.
Facilitating MYR deposit and withdrawal transactions safely and efficiently.
Providing effective and responsive customer support whenever users need assistance.
Analysing usage patterns to improve platform features, user experience and system security.
Sending account-related notifications, platform updates, and relevant promotional content — with your consent.
Meeting legal and regulatory obligations applicable in Malaysia.

We will not use your information for any other purpose without first obtaining your consent.

Cookies and Activity Tracking

The rdr1 platform uses cookies and similar tracking technologies to enhance functionality and user experience. The cookies we use fall into three main categories:

Essential cookies — required for core platform functions such as login authentication and session security.
Performance cookies — helps us understand how users interact with the platform so we can make improvements.
Preference cookies — saves your personal settings and preferences for a more tailored experience.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

Data Storage & Security

Rdr1 stores all users' personal information on servers protected with high-level encryption. We employ the latest security protocols to ensure your data remains inaccessible to unauthorised parties.

Your information will be retained for as long as your account remains active or as required for legal and business purposes. Once no longer needed, data will be deleted or anonymised in accordance with established procedures.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials with anyone.

Rdr1 does not sell or rent users' personal information to any third party. However, we may share limited information in the following circumstances:

Payment service providers — to process MYR deposit and withdrawal transactions securely.
Legal requirements — when required by a court order, regulatory authority, or applicable Malaysian law.
Terms of service enforcement — to prevent fraud, misuse, or illegal activity on the platform.

All third parties involved are required to comply with security and privacy standards equivalent to those of rdr1.

User Rights Over Personal Data

As a registered rdr1 user, you have the following rights regarding your personal data:

Right to access — you may request a copy of the personal information we hold about you.
Right to rectification — you may update or correct any inaccurate information via your account settings or by contacting our support team.
Right to erasure — you may request that we delete your personal data, subject to any applicable legal and contractual obligations.
Right to withdraw consent — you may withdraw consent for specific uses, such as marketing communications, at any time.

To exercise any of the above rights, please contact the rdr1 support team via email: [email protected]

Changes to the Privacy Policy

Rdr1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform improvements. Any significant changes will be communicated via a notice on the platform or to your registered email address.

Continued use of the platform after any notified changes constitutes your acceptance of the updated privacy policy terms. We encourage you to review this page periodically.

If you have any questions regarding our privacy policy, please visit FAQ us or log in to your account for more information.

Your Data Protection Is Our Priority

Rdr1 is committed to making your betting experience in Malaysia safe, transparent, and enjoyable. Register today or reach out to us if you have any questions.